Welcome to BD Pet City. By accessing or purchasing from our website (https://bdpetcity.com/), you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General

BD Pet City is an e-commerce platform based in Chittagong, Bangladesh, supplying pet food and accessories nationwide.
By using our website, you agree to comply with our Privacy Policy, Refund & Returns Policy, and Shipping Policy along with these Terms.
We reserve the right to update or modify these Terms at any time without prior notice.

2. Use of Website

You must be at least 18 years old or have parental/guardian consent to make purchases.
You agree not to misuse our website for fraudulent activities, unauthorized access, or illegal purposes.
All content on this website (text, images, logos, product descriptions) is the property of BD Pet City and cannot be copied or reproduced without permission.

3. Products & Pricing

We strive to provide accurate product descriptions, images, and pricing. However, errors may occur.
Prices are subject to change without notice. Discounts, offers, and promotions may be time-limited.
Product availability is not guaranteed. If an item is out of stock after purchase, we will inform you and arrange a refund or replacement.

4. Orders & Payment

Orders are confirmed only after successful payment or Cash on Delivery (COD) confirmation.
We accept Bkash, Nagad, Rocket, Bank Transfers, and COD (where available).
For COD orders, payment must be made in full upon delivery. Failure to pay may result in cancellation of future COD privileges.

5. Shipping & Delivery

We deliver across Bangladesh through trusted courier partners.
Delivery times vary depending on location (generally 1–5 working days).
Delays may occur due to courier issues, strikes, natural disasters, or other unforeseen events.
Detailed information is available in our Shipping Policy.

6. Returns & Refunds

Our Refund & Returns Policy outlines the conditions for returns, replacements, and refunds.
Products must meet the eligibility criteria to qualify for a refund or exchange.

7. Limitation of Liability

BD Pet City is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
We make no guarantees that our website will always be available, error-free, or free from viruses.

8. Third-Party Services

We may use third-party payment gateways, delivery services, and analytics tools.
BD Pet City is not liable for issues arising from these external service providers.

9. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chittagong, Bangladesh.

10. Contact Us

For questions regarding these Terms & Conditions, please contact:

📧 Email: info@bdpetcity.com
📞 Phone: +880 1881-445844
📍 Address: BD Pet City, Chittagong, Bangladesh