At BD Pet City (https://bdpetcity.com/), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop with us.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information: Name, phone number, email address, billing/shipping address.
Account Information: Login details if you create an account.
Payment Information: Payment details (processed securely through third-party gateways, we do not store card/banking details).
Usage Data: Device information, browser type, IP address, and browsing behavior through cookies.

2. How We Use Your Information

We use the collected data to:

Process and deliver your orders.
Communicate with you about orders, promotions, and updates.
Improve website functionality and customer experience.
Provide customer support.
Ensure security and prevent fraudulent transactions.

3. Cookies & Tracking Technologies

Our website uses cookies to:

Remember your preferences and shopping cart items.
Analyze traffic and improve website performance.
Deliver personalized offers and marketing campaigns.

You can disable cookies in your browser settings, but some features may not function properly.

4. Sharing of Information

We respect your privacy. Your information may only be shared with:

Trusted service providers (e.g., payment processors, delivery partners).
Legal authorities if required by law, regulation, or court order.
We never sell, rent, or trade your personal data to third parties.

5. Payment Security

All payments on BD Pet City are processed securely through reputable third-party payment gateways. We do not store sensitive payment details such as credit/debit card numbers or banking information.

6. Data Protection

We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, or misuse. However, please note that no online transmission is 100% secure.

7. Your Rights

As a customer, you have the right to:

Access, update, or delete your personal data.
Opt-out of marketing communications.
Request details of the data we hold about you.

For requests, contact us at: info@bdpetcity.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to Privacy Policy

BD Pet City may update this Privacy Policy from time to time. All updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

🏠 Asian Housing Society, Panchlaish, Chattogram, Post Code: 4203

✉️ bdpetcity@gmail.com

📞 +880815514770